Refund policy

Exchange Policy

The Customer is allowed to exchange the purchased product within a hundred days of receipt, on condition that:

• the Customer informs the Seller immediately of his/her desire to exchange the product in question;
• the Customer keeps the product in its original packaging and condition;
• there was no customisation or modification work applied to the product;
• the Customer returns the product at his/her own cost. The Customer has the option of paying for the retrieval of the product, or returning the product to the Seller’s physical premises;
• the difference in value of the product shall be paid by the Customer if the subsequent product is of a higher value. The difference shall be refunded to the Customer if the subsequent product is of a lower value;
• the Seller reserves the right to refuse to exchange the product in question, if the Seller deems that the Customer failed to keep the product in its original condition; and
• In the event that the Customer fails to keep the product in its original condition, the Seller reserves the right to charge the Customer for an exchange, at an amount of the Seller’s discretion but based on the condition of the product.

Returns

The Customer is allowed to return the purchased product within a hundred days of receipt, on condition that:

• the Customer informs the Seller immediately of his/her desire to return the product in question;
• the Customer keeps the product in its original packaging and condition, the product ordered is not damaged from use, misuse, abuse, wear and tear and the packaging is not damaged;
• there was no customisation or modification work applied to the product;
• the product ordered was not a sale item or self-assembly item;
• the Customer returns the product at his/her own cost. The Customer has the option of paying for the retrieval of the product, or returning the product to the Seller’s physical premises;